FAQs
Shipping, returns and the practical details. Still stuck? Get in touch.
What is your return policy?
We offer a 30-day return policy. If something isn't right, contact us to start a return or exchange. Items should be unused, in their original packaging, with any tags attached.
How long does shipping take?
Orders are processed within 1–2 business days. Most arrive within 5–7 business days depending on your location. You'll get a tracking number by email as soon as it ships.
Do you ship internationally?
Yes, we ship to many countries. International shipping cost and delivery time are calculated at checkout.
Can I track my order?
Once your order ships you'll receive a tracking number by email. You can also check status any time on our Track Order page.
What payment methods do you accept?
All major credit cards, PayPal, Apple Pay and Google Pay. Checkout is secure and encrypted.
Can I change or cancel my order?
Contact us within 12 hours of ordering and we'll do our best. Once an order is processed for shipping, changes may not be possible.
How do I care for my Kizuna Living pieces?
Each product page lists cleaning and care details. Most soft goods are spot-clean or machine wash cold; hardware wipes clean with a damp cloth. Reach out if you're unsure.